Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

You must notify us within 24 hours upon receipt of goods if it arrives in a damaged condition. Failure to do so forfeits any refunds or returns.

We value your satisfaction and strive to provide you with a seamless shopping experience. However, we understand that sometimes returns and refunds may be necessary.

Eligibility for Returns and Refunds:

To be eligible for a return and refund, the product must be unused, undamaged, and in its original packaging.

Certain products, such as perishable goods, gift cards, and personalised items, may not be eligible for returns or refunds. Please check the product description or contact our customer support team for more information.

Return Period:

You have 7 days from the date of delivery to initiate a return request. After this period, we may not be able to accept your return.

Return Process:

To initiate a return, please contact our customer support team through hello@rifft.co.nz. Provide your order details and a clear reason for the return.

Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.

Please ensure that the product is securely packaged to prevent any damage during transit.

You are responsible for the shipping costs associated with the return, unless the return is due to our error or a defective product.

Refund Process:

Once we receive the returned product and verify its condition, we will process your refund.

Refunds will be issued using the original payment method used for the purchase.

Please note that it may take 7 business days for the refunded amount to reflect in your account, depending on your payment provider.

Non-Refundable Items:

The following items are generally non-refundable:

Perishable goods, such as food or flowers.

Gift cards, downloadable software, or digital content.

Personalized or customized items.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team within 24 hours upon receipt of goods. Failure to do so forfeits any refunds or returns.

We may request photographic evidence or further details to assess the issue.

In such cases, we will arrange for a replacement or provide a full refund, including the return shipping costs.

Order Cancellation:

If you wish to cancel an order, please contact our customer support team as soon as possible.

If the order has not been shipped, we will cancel it and issue a full refund.

If the order has already been shipped, you will need to follow the standard return process outlined above.

Changes to the Policy:

We reserve the right to modify or update this refund and return policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or need further assistance regarding our refund and return policy, please don’t hesitate to contact our customer support team. We are here to help.

Please do not send your purchase back to the manufacturer.